This Shipping Policy explains how orders placed through clarkemode.net are processed and delivered.
Our aim is to provide customers with a clear and straightforward delivery experience from the time an order is placed until it is received.
1. About Our Shipping Service
CLARKE MODE LTD operates an online women’s fashion store serving customers through our website.
Orders placed through clarkemode.net are processed according to product availability, payment confirmation and the delivery information provided by the customer at checkout.
Available delivery methods, delivery charges and estimated delivery times may vary depending on the destination, order and delivery service available at the time of purchase.
Where applicable, the relevant delivery information will be displayed during the checkout process before an order is completed.
2. Order Processing
After an order has been successfully submitted and payment has been authorised, we will begin processing the order.
Order processing may include:
Confirming the order details
Confirming product availability
Preparing the items for dispatch
Preparing the shipping information
Arranging delivery through the applicable delivery service
Processing times may vary depending on product availability, order volume and other operational circumstances.
Orders are generally processed during our normal business operations.
3. Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
This may include:
Full name
Delivery address
Postcode
Email address
Telephone number where required
Please carefully check your delivery details before completing your purchase.
CLARKE MODE cannot be responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer, subject to applicable consumer rights.
4. Delivery Options
Available delivery options are displayed on our website and/or during checkout.
The available options may vary depending on:
Delivery destination
Product availability
Order size
Delivery service availability
Other operational considerations
Where a delivery charge applies, the applicable charge will be displayed before the customer completes the order.
5. Estimated Delivery Times
Any delivery timeframe shown on our website or during checkout is an estimate unless expressly stated otherwise.
Actual delivery times may vary due to factors including:
Order processing time
Delivery destination
Carrier operations
Weekends and public holidays
Severe weather
Transport disruption
Customs procedures where applicable
Other circumstances outside our reasonable control
We recommend that customers allow sufficient time for delivery when placing an order.
6. Dispatch Confirmation
Where applicable, customers may receive a dispatch or shipping confirmation after their order has been prepared and handed to the relevant delivery service.
If tracking information is available for the selected delivery service, it may be provided to the customer.
Tracking availability depends on the delivery method used.
7. Tracking
Where a tracked delivery service is available and selected, customers may be provided with tracking information after dispatch.
Tracking information is provided by the applicable delivery service and may take some time to become active after dispatch.
If tracking information appears not to update immediately, customers should allow reasonable time for the carrier’s system to update.
8. Delivery Delays
Although we aim to process and dispatch orders efficiently, delays can occasionally occur.
Delivery may be affected by circumstances including:
High delivery volumes
Carrier delays
Severe weather
Transport disruption
Public holidays
Incorrect delivery information
Customs processing where applicable
Technical or operational issues
Events outside our reasonable control
If a delivery is significantly delayed, please contact our customer service team so that we can review the situation.
Email: payment@clarkemode.net
9. Missing Deliveries
If you believe your order has not arrived within the expected delivery timeframe, please contact us.
To help us investigate, please provide:
Order number
Customer name
Delivery address
Date the order was placed
Any available tracking information
We may need to contact or work with the relevant delivery service to investigate the delivery status.
10. Incorrect Delivery Address
Customers are responsible for ensuring that their delivery address is correct when placing an order.
If you notice that an incorrect address has been entered, please contact us as soon as possible.
If the order has not yet been dispatched, we will review whether the delivery information can be updated.
Once an order has been dispatched, we may be unable to change the delivery address.
If an order is returned to us because an incorrect or incomplete address was provided, we may contact the customer to arrange an appropriate resolution, subject to applicable law and the circumstances of the order.
11. Failed Delivery
A delivery may be unsuccessful for reasons such as:
No one being available to receive the package where a signature or personal receipt is required
Incorrect or incomplete address
Inaccessible delivery location
Customer refusal
Carrier-related issues
Other circumstances affecting delivery
Where a carrier provides further delivery or collection options, customers should follow the instructions provided by the carrier.
12. Damaged Packages
If your package appears damaged when it arrives, please inspect the contents as soon as reasonably possible.
If a product has been damaged during delivery, please contact us promptly.
Please provide:
Order number
Description of the damage
Photographs of the packaging and affected product where possible
We will review the matter and provide an appropriate resolution in accordance with applicable law and our relevant policies.
13. Incorrect or Missing Items
If your order contains an incorrect item or an item appears to be missing, please contact us as soon as possible.
Please provide your order number and details of the item concerned.
Where appropriate, photographs of the package and items received may help us investigate the issue.
We will review the order and provide an appropriate resolution.
14. International Deliveries
Where international delivery is offered, availability may vary depending on the destination.
International orders may be subject to additional requirements, including customs procedures, import requirements, duties or taxes imposed by the destination country.
Where such charges are applicable and are the responsibility of the customer under the relevant arrangements, customers should be aware that these charges may be separate from the purchase price and delivery charge shown on our website.
Delivery times for international orders may also vary due to customs and local delivery procedures.
15. Customs and Import Requirements
For international deliveries, customs authorities in the destination country may inspect or hold shipments where permitted by law.
Any customs duties, import taxes, clearance charges or similar fees imposed by the destination country may be the responsibility of the recipient where applicable.
Customers should check the import requirements applicable to their country before placing an international order.
16. Delivery to Restricted Locations
Some delivery locations may not be available depending on the delivery service, product, destination or other operational restrictions.
If delivery to a particular location is unavailable, this may be indicated during checkout or communicated to the customer after an order has been placed.
If an order cannot reasonably be delivered to the selected destination, we will contact the customer and provide an appropriate resolution.
17. Delivery and Consumer Rights
Nothing in this Shipping Policy is intended to limit or exclude any statutory consumer rights that apply to your purchase.
If you are a consumer in the United Kingdom, you may have rights concerning delivery times, cancellation, refunds and other matters under applicable consumer protection legislation.
Where a statutory right applies, it takes precedence over any inconsistent provision of this policy.
18. Refunds Related to Delivery
Where a refund is due in accordance with our Returns & Refunds Policy, applicable law or the circumstances of the order, the refund will normally be made to the original payment method.
The time required for a refund to appear in your account may depend on the relevant payment provider or financial institution.
19. Events Outside Our Control
We will not be responsible for delivery delays caused by circumstances beyond our reasonable control, subject to applicable consumer rights.
Such circumstances may include:
Severe weather
Natural disasters
Transport disruption
Carrier disruption
Government restrictions
Customs delays
Public emergencies
Strikes or industrial disputes
Infrastructure or telecommunications failures
Other unforeseen events outside our reasonable control
Where appropriate, we will take reasonable steps to minimise the impact of such events.
20. Contact Us About Shipping
If you have questions about delivery, an existing shipment or a missing order, please contact us.
CLARKE MODE LTD
Email: payment@clarkemode.net
Telephone: +44 7477476526
Business Address: 222B Wareham Road Wimborne United Kingdom BH21 3LN
For order-related enquiries, please include your order number whenever possible.
21. Related Policies
For additional information, please also review:
Terms of Service
Returns & Refunds Policy
Privacy Policy
Cookie Policy
Contact Us
Frequently Asked Questions
These policies provide additional information about shopping with CLARKE MODE and using our website.
