At CLARKE MODE, we want our customers to feel confident when shopping with us.
This Returns & Refunds Policy explains how customers can request a return or refund for products purchased through clarkemode.net.
This policy applies together with our Terms of Service and does not affect any statutory consumer rights that cannot lawfully be excluded or restricted.
1. About Us
Our online store is operated by:
CLARKE MODE LTD
Business Address: 222B Wareham Road Wimborne United Kingdom BH21 3LN
If you are a consumer in the United Kingdom, you may have statutory rights in relation to products purchased online.
These rights may include rights to cancel certain online purchases, obtain a refund, or seek an appropriate remedy where products are faulty, not as described or otherwise fail to meet applicable legal requirements.
Nothing in this policy is intended to remove or restrict any statutory rights that apply to you.
3. Cancelling an Online Order
For many online purchases, UK consumer law provides a statutory cancellation period.
Unless an applicable exception applies, you generally have the right to cancel an eligible online purchase without giving a reason within 14 days after receiving the goods.
If an order is delivered in multiple shipments, the applicable cancellation period may begin when you receive the final goods in the relevant order, subject to applicable law.
To exercise a cancellation right, please contact us with a clear statement that you wish to cancel your order.
You can contact us at:
Email: payment@clarkemode.net
Please include your order number and the products you wish to return where possible.
4. How to Request a Return
Before returning an item, please contact our customer service team where required by our return procedure.
Please provide:
Order number
Name used for the order
Email address used for the order
Product or products you wish to return
Reason for the return, where applicable
Our customer service team will provide the relevant return instructions.
Please do not send a return to an address obtained from an unrelated source. Use the return instructions provided by CLARKE MODE for your order.
5. Return Condition
For a change-of-mind return, customers should take reasonable care of products while they are in their possession.
Where applicable, items should generally be returned:
Unworn
Unused
In a resalable condition
With original labels or tags where reasonably possible
With original packaging where reasonably possible
Free from unnecessary damage, stains, odours or signs of use
Customers may be responsible for any diminished value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functionality of the goods, where permitted by applicable law.
These conditions do not limit statutory rights relating to faulty, damaged, incorrectly supplied or misdescribed goods.
6. Exceptions to Cancellation Rights
Certain products may be excluded from statutory cancellation rights where an applicable legal exception applies.
Examples may include goods that are made to the consumer’s specifications or clearly personalised, and other categories where an applicable statutory exception exists.
Where an exception applies to a particular product, relevant information will be provided where appropriate.
7. Faulty Products
If you believe a product is faulty, please contact us as soon as reasonably possible.
Please provide:
Order number
Product name
Description of the fault
Photographs or other supporting information where useful
We will review the issue and determine the appropriate remedy in accordance with applicable consumer law.
Depending on the circumstances, available remedies may include repair, replacement, price reduction or refund.
8. Incorrect Products
If you receive an item that is different from the product you ordered, please contact us promptly.
Please provide your order number and details of the incorrect item.
Where possible, photographs of the product and packaging may help us investigate the issue.
We will review the order and arrange an appropriate resolution.
9. Damaged Products
If an item arrives damaged, please contact us as soon as possible after delivery.
Please provide:
Order number
Description of the damage
Photographs of the item
Photographs of the packaging where available
We will assess the issue and provide an appropriate resolution in accordance with applicable law.
10. Return Shipping
For a change-of-mind return, the customer may be responsible for the direct cost of returning the goods where permitted by applicable law and where we have informed the customer of this requirement.
Where an item is faulty, damaged, incorrectly supplied or otherwise does not conform to the applicable contract requirements, CLARKE MODE will handle the return and associated costs in accordance with applicable law and the circumstances of the case.
Customers should contact us before arranging a return where possible so that we can provide the appropriate instructions.
11. Return Packaging
Customers should package returned products appropriately to help prevent damage during transportation.
Where possible, use suitable protective packaging.
CLARKE MODE is not responsible for damage caused solely by inadequate packaging used by the customer when returning an item, subject to applicable consumer rights.
12. Refunds
Once a valid cancellation or return has been received and processed, we will arrange any refund due in accordance with applicable law.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed or where another method is required or permitted by law.
We will not normally charge an additional fee for processing a refund.
13. Timing of Refunds
For eligible cancellations under applicable UK consumer law, we will generally issue the refund without undue delay and within the period required by law.
Where goods have been returned, we may in applicable circumstances wait until the goods have been received back or the customer provides evidence that the goods have been sent back, whichever occurs earlier.
The time required for the refund to appear in your bank or payment account may depend on your bank, card issuer or payment service provider.
14. Original Delivery Charges
Where a consumer exercises a statutory cancellation right, we will refund the applicable standard delivery charge required by law.
If you selected a more expensive delivery option than the least expensive standard delivery method offered by us, we may not be required to refund the additional cost of that upgraded delivery option.
Any refund will be handled in accordance with applicable consumer law.
15. Partial Returns
If you purchased multiple products in one order and return only some of them, the refund will normally relate to the eligible products returned.
Any applicable delivery refund will be handled in accordance with the circumstances of the order and applicable law.
16. Sale and Promotional Items
Sale or promotional products may be eligible for returns and refunds subject to the same statutory consumer rights that apply to other products.
Any additional voluntary return conditions for promotional products will be communicated on the relevant product or order information where applicable.
Statutory rights relating to faulty, misdescribed or non-conforming products are not affected by a sale or promotional price.
17. Exchanges
If you would like to exchange an item for another size, colour or product, please contact our customer service team.
An exchange may depend on product availability and our applicable return procedure.
Where an exchange is not available, you may be advised to return the original product and place a new order for the desired item, subject to applicable consumer rights.
18. Return Inspection
Returned products may be inspected after they are received.
The inspection may confirm:
The product corresponds to the relevant order
The product is in an appropriate return condition
Whether there is evidence of damage or excessive use
Whether the return is being made under a statutory right or another applicable return arrangement
Any assessment will be carried out in accordance with applicable consumer law.
19. Refunds for Cancelled Orders Before Dispatch
If you cancel an eligible order before it has been dispatched, we will process the applicable refund in accordance with the cancellation and refund requirements that apply to the order.
Please contact us as soon as possible if you wish to cancel an order before dispatch.
Email: payment@clarkemode.net
20. Orders That Cannot Be Delivered
If an order cannot be delivered because of circumstances such as an incorrect address, failed delivery or other delivery issue, please contact us so that we can review the circumstances.
Any refund or additional delivery arrangements will depend on the reason the delivery failed, the status of the order and applicable law.
21. How to Contact Us About a Return
For all return, refund or cancellation enquiries, please contact:
CLARKE MODE LTD
Email: payment@clarkemode.net
Telephone: +44 7477476526
Business Address: 222B Wareham Road Wimborne United Kingdom BH21 3LN
When contacting us, please provide your order number where available.
22. Important Payment Security Notice
For your security, please do not send your complete payment card number, card security code, password or other sensitive payment credentials by email or telephone.
Refunds will normally be processed through the original payment method used for the order.
We will never require you to disclose your full payment card credentials by email in order to process a legitimate refund.
23. Changes to This Policy
We may update this Returns & Refunds Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.
The latest version will be published on this page with the applicable “Last Updated” date.
Any statutory rights that have already arisen will not be removed by a subsequent change to this policy.
24. Governing Law
This policy is governed by the laws applicable to the relevant transaction.
If you are a consumer, nothing in this policy affects mandatory consumer protection rights that apply to you and cannot lawfully be excluded or restricted.
Contact Information
CLARKE MODE LTD
222B Wareham Road Wimborne United Kingdom BH21 3LN
