Throughout these Terms, “CLARKE MODE”, “we”, “us” and “our” refer to CLARKE MODE LTD.
“Customer”, “you” and “your” refer to any person accessing our website or purchasing products from us.
2. Use of Our Website
You may use our website for lawful purposes and in accordance with these Terms.
You agree not to:
Use our website for any unlawful or fraudulent purpose
Attempt to gain unauthorised access to our website or systems
Interfere with the operation or security of our website
Introduce malicious software, viruses or other harmful material
Copy, reproduce or commercially exploit website content without permission
Use automated systems to access or collect information from our website in an unauthorised manner
Provide false, misleading or fraudulent information when placing an order
We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our business, customers or website.
3. Products
We operate an online retail business selling women’s fashion products.
Our product range may include:
Dresses
Tops and blouses
Knitwear
Trousers and other bottoms
Skirts
Jackets and outerwear
Co-ordinated clothing
Seasonal fashion
Other women’s clothing and accessories displayed on our website
Product availability may change from time to time.
We make reasonable efforts to ensure that product descriptions, images, colours, sizes and other information displayed on our website are accurate.
However, colours may appear differently depending on your device, display settings and lighting conditions.
4. Product Availability
All products are subject to availability.
Adding a product to your shopping basket does not guarantee that the product will remain available until your order is completed.
If a product becomes unavailable after you have placed an order, we will contact you where appropriate and provide a suitable resolution, which may include cancellation and refund of the affected item.
5. Prices
All prices displayed on our website are shown in the applicable currency indicated at checkout.
We make reasonable efforts to ensure that prices are accurate. However, an error may occasionally occur.
If we discover a significant pricing or product information error affecting an order, we may contact you before fulfilling the order.
Any applicable delivery charges or other additional charges will be displayed during the ordering process where applicable.
6. Placing an Order
To place an order, you should:
Select the products you wish to purchase.
Add the selected products to your shopping basket.
Review your order and product details.
Provide the information required during checkout.
Select an available payment method.
Review the order information before submitting the order.
Complete the payment process where required.
You are responsible for ensuring that the information you provide, including your name, billing details, delivery address, email address and telephone number, is accurate and complete.
7. Order Acceptance
Submitting an order through our website constitutes an offer to purchase the selected products.
After an order is submitted, you may receive an order confirmation acknowledging that we have received your order.
An order confirmation does not necessarily mean that the order has been finally accepted if further verification is required.
We reserve the right to decline or cancel an order where reasonably necessary, including circumstances involving:
Product availability issues
Incorrect product or pricing information
Suspected fraudulent or unauthorised transactions
Incorrect or incomplete customer information
Technical errors
Other legitimate business or legal reasons
If we cancel an order after payment has been received, we will arrange an appropriate refund for the cancelled order or affected items.
8. Payment
Payment must be successfully completed using one of the payment methods made available through our website.
Payments are processed through secure third-party payment service providers.
We do not ask customers to send complete payment card information to us by email, telephone or other informal communication channels.
If a payment is declined or cannot be authorised, we may be unable to process the relevant order until valid payment has been received.
9. Fraud Prevention
For the protection of our customers and our business, orders may be subject to reasonable security and fraud-prevention checks.
We may cancel or delay an order where we reasonably suspect fraudulent activity, unauthorised payment or other unlawful activity.
Where appropriate, we may request additional information necessary to verify an order.
10. Delivery
We will arrange delivery using the delivery service or method applicable to the order.
Available delivery options, estimated delivery times and applicable charges will be displayed on our website or during checkout where applicable.
Delivery times are estimates and may be affected by factors outside our reasonable control, including carrier delays, severe weather, customs procedures or other unforeseen circumstances.
You are responsible for providing a complete and accurate delivery address.
If incorrect delivery information is provided, this may cause delays or additional delivery complications.
11. Delivery Delays and Missing Orders
If your order does not arrive within the applicable expected delivery period, please contact us at:
payment@clarkemode.net
When contacting us about an order, please provide your order number and relevant delivery information where available.
We will review the matter and work with the relevant delivery service where necessary.
12. Returns and Refunds
We want customers to have confidence when shopping with CLARKE MODE.
Our Returns & Refunds Policy provides additional information about returning products and obtaining refunds.
Before returning an item, customers should review the applicable Returns & Refunds Policy and follow the return instructions provided.
Where a refund is approved, it will normally be issued to the original payment method, subject to applicable payment processing procedures.
Certain products or circumstances may be subject to specific return conditions permitted by applicable law.
Nothing in these Terms is intended to limit any mandatory statutory rights you may have as a consumer.
13. Consumer Rights
If you are a consumer in the United Kingdom, you may have statutory rights under applicable consumer protection legislation.
Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot lawfully be excluded or restricted.
Where a product is faulty, not as described or otherwise fails to meet applicable statutory requirements, you may have legal rights in addition to any voluntary returns policy offered by us.
14. Cancelling an Order
Where applicable, consumers may have a statutory right to cancel an online purchase within the relevant cancellation period under UK consumer protection legislation.
Details of applicable cancellation procedures and exceptions are provided in our Returns & Refunds Policy.
If you wish to cancel an order, please contact us promptly using:
Email: payment@clarkemode.net
Please include your order number and sufficient information for us to identify the relevant order.
15. Faulty or Incorrect Products
If you receive a product that is faulty, damaged, incorrect or materially different from the product ordered, please contact us as soon as reasonably possible.
Please provide:
Order number
Description of the issue
Relevant product information
Photographs where they may help us assess the issue
We will review the matter and provide an appropriate resolution in accordance with applicable law and our relevant policies.
16. Intellectual Property
Unless otherwise stated, the content of our website, including text, graphics, logos, product presentation, images, page designs and other materials, is owned by or licensed to CLARKE MODE LTD or is used with appropriate permission.
You may access and use website content for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, publish, sell or commercially exploit our website content without our prior written permission, except where permitted by law.
17. Website Accuracy
We aim to keep the information on our website accurate and up to date.
However, we do not guarantee that every piece of information will always be complete, current or free from typographical or technical errors.
We may update product information, prices, availability, website content or services from time to time without prior notice.
18. Website Availability
We aim to keep our website available and operating normally.
However, we do not guarantee uninterrupted or error-free access at all times.
Our website may occasionally be unavailable due to:
Maintenance
Technical problems
Security measures
System updates
Third-party service interruptions
Events outside our reasonable control
We may temporarily suspend or modify website services where reasonably necessary.
19. Third-Party Services
Our website may rely on third-party services, including payment processors, delivery providers, hosting services, technology providers and other service providers.
Third-party services may have their own terms and privacy policies.
We are not responsible for the independent policies or practices of third parties except where applicable law provides otherwise.
20. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.
Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
We are not responsible for temporary website interruptions, third-party service failures or delivery delays caused by circumstances outside our reasonable control, subject to your statutory rights.
Nothing in these Terms affects any legal rights or remedies that cannot lawfully be excluded.
21. Events Outside Our Control
We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.
Other unforeseen events beyond our reasonable control
Where such an event affects an order, we will take reasonable steps to minimise the impact and keep affected customers informed where appropriate.
22. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.
Our Privacy Policy forms part of the information governing your use of our website.
23. Changes to These Terms
We may update these Terms from time to time to reflect changes to our website, services, business operations or applicable legal requirements.
The latest version will be published on this page with the relevant “Last Updated” date.
Changes will not affect rights that have already arisen where applicable.
We encourage customers to review these Terms before placing an order.
24. Governing Law
These Terms are governed by the laws of the United Kingdom applicable to the relevant transaction and, where applicable, the laws of England and Wales.
If you are a consumer, you may also have mandatory rights under the laws applicable to your place of residence that cannot be excluded by these Terms.
25. Contact Us
If you have any questions regarding these Terms, an order, a product, delivery, returns or any other matter relating to our website, please contact us.
CLARKE MODE LTD
Address: 222B Wareham Road Wimborne United Kingdom BH21 3LN
