Below you can find answers to some of the most common questions about shopping on clarkemode.net, including products, orders, payments, delivery, returns and refunds.
If you cannot find the answer to your question, please contact our customer service team.
About CLARKE MODE
What is CLARKE MODE?
CLARKE MODE is an online women’s fashion retailer operated by CLARKE MODE LTD.
We offer a selection of women’s clothing through our online store, including contemporary styles for everyday wear, work, social occasions and seasonal wardrobes.
Where is CLARKE MODE based?
CLARKE MODE LTD is based in the United Kingdom.
Business Address: 222B Wareham Road Wimborne United Kingdom BH21 3LN
For order-related enquiries, please include your order number where available.
Products
What type of clothing do you sell?
Our online collection may include a variety of women’s fashion, such as:
Dresses
Tops and blouses
Knitwear
Trousers and other bottoms
Skirts
Jackets and outerwear
Co-ordinated clothing
Seasonal styles
Other women’s fashion items available on our website
Our product selection changes from time to time depending on availability and seasonal collections.
How can I find information about a product?
Each product page provides relevant information about the item, which may include product description, available colours, sizes, materials, images, price and availability.
We recommend reviewing the product page and any available sizing information before placing an order.
Will the colour of an item look exactly like the pictures?
We make reasonable efforts to display product colours accurately.
However, colours may appear slightly different depending on your device, monitor, screen settings, lighting conditions and other factors.
Sizes
How do I choose the right size?
Please review the sizing information provided on the relevant product page before placing your order.
If you are unsure about a particular item or size, you can contact our customer service team for assistance.
What if the size I want is unavailable?
Product availability changes regularly.
If your preferred size is unavailable, please check the product page again at a later time, as availability may change when our collection is updated.
Orders
How do I place an order?
To place an order:
Browse our products and select the item you would like to purchase.
Select the available size, colour or other applicable option.
Add the item to your shopping basket.
Review your order.
Enter your billing and delivery information.
Select an available payment method.
Complete the checkout process.
Please check your information carefully before submitting your order.
How do I know if my order was received?
After successfully submitting an order, you may receive an order confirmation by email.
If you have placed an order but have not received a confirmation, please check your spam or junk email folder first.
If you still cannot find the confirmation, contact us at:
payment@clarkemode.net
Can I change my order after placing it?
We aim to process orders efficiently, so changes may not always be possible once an order has entered processing or dispatch.
If you need to change an order, contact us as soon as possible and provide your order number.
We will review your request and let you know whether the requested change can be made.
Can I cancel my order?
If you wish to cancel an order, please contact us as soon as possible.
Whether an order can be cancelled before dispatch depends on its processing status and applicable consumer rights.
For online purchases, certain statutory cancellation rights may apply under UK consumer protection law.
Please refer to our Terms of Service and Returns & Refunds Policy for further information.
Payments
What payment methods can I use?
Available payment methods are displayed during the checkout process.
Payment options may vary depending on factors such as location, transaction circumstances and the payment services available on our website.
Is my payment secure?
Payments are processed through secure third-party payment service providers.
We take reasonable steps to protect our website and customer information.
For your security, please only make payments through the checkout facilities provided on our website.
What should I do if my payment is declined?
If a payment is declined, please check that your payment information is correct and that your payment method is available for use.
You may also wish to contact your bank or payment provider.
If you continue to experience difficulties, please contact us.
Should I send my card details by email?
No.
Please do not send your full payment card number, security code, password or other sensitive payment information by email or telephone.
Payments should only be completed through the secure checkout facilities provided on our website.
Delivery
Where do you deliver?
Available delivery destinations and delivery options are displayed on our website and/or during checkout.
Delivery availability may vary depending on the destination and the delivery services available at the time of purchase.
How long will my order take to arrive?
Estimated delivery times are provided through our website or checkout process where applicable.
Actual delivery times may vary depending on the destination, selected delivery service, order processing and circumstances affecting the delivery carrier.
Can delivery be delayed?
Yes.
Although we aim to process orders efficiently, delivery may occasionally be delayed due to circumstances outside our reasonable control, including carrier delays, severe weather, transport disruption, customs procedures or other unforeseen events.
What if my order has not arrived?
If your order has not arrived within the expected delivery period, please contact us.
Please provide your order number and delivery details where available so that we can investigate the issue.
Email: payment@clarkemode.net
Can I change my delivery address?
Please contact us as soon as possible if you need to change your delivery address.
If the order has not yet been processed or dispatched, we may be able to update the address.
Once an order has been dispatched, changes may no longer be possible.
Customers are responsible for ensuring that the delivery information provided at checkout is accurate.
Returns
Can I return an item?
Our Returns & Refunds Policy explains the applicable return procedures and conditions.
Certain statutory consumer cancellation and return rights may also apply depending on the circumstances.
Please review our Returns & Refunds Policy before returning an item.
How do I request a return?
If you need to return an item, please contact our customer service team where required by our returns procedure.
Email: payment@clarkemode.net
Please include your order number and explain the reason for your enquiry.
Our team will provide the relevant instructions where applicable.
What condition should returned items be in?
Unless a different condition applies under your statutory consumer rights, returned items should generally be in an appropriate condition for return.
Please review our Returns & Refunds Policy for the specific requirements applicable to your purchase.
How long does a refund take?
Once an eligible return has been received and approved, the refund will normally be processed using the original payment method.
The time required for the refund to appear in your account may depend on the payment provider or financial institution.
What if I receive the wrong item?
If you receive an item that is different from what you ordered, please contact us as soon as possible.
Please provide your order number and, where useful, photographs or other information showing the issue.
We will review the matter and provide an appropriate resolution.
What if an item arrives damaged or faulty?
Please contact us promptly if your order arrives damaged or you believe a product is faulty.
Provide your order number and a description of the issue. Photographs may also be useful when assessing damage.
We will review the matter in accordance with applicable law and our relevant policies.
Customer Service
How quickly will you respond?
We aim to respond to customer enquiries as promptly as reasonably possible.
Response times may vary depending on the nature and volume of enquiries.
What information should I include when contacting you about an order?
For faster assistance, please include:
Your order number
Name used when placing the order
Email address used for the order
Product concerned
A clear description of your question or issue
Please do not include complete payment card numbers or other sensitive security information.
Can I contact you about a product before ordering?
Yes.
If you have a question about a product, size, colour, availability or other information, you can contact our customer service team.
We collect and use personal information as necessary to operate our website, process orders, provide customer service, arrange delivery, process returns and refunds, maintain security and meet applicable legal obligations.
For more information, please read our Privacy Policy.
Does your website use cookies?
Yes, our website may use cookies and similar technologies for purposes such as essential website functionality, shopping basket and checkout functions, security, preferences and, where applicable, analytics or marketing.
For more information, please read our Cookie Policy.
Still Have a Question?
If your question is not answered above, please contact CLARKE MODE directly.
CLARKE MODE LTD
Address: 222B Wareham Road Wimborne United Kingdom BH21 3LN
