CLARKE MODE LTD (“CLARKE MODE”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use clarkemode.net, place an order with us, contact our customer service team, or otherwise interact with our online services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. About Us
The website clarkemode.net is operated by:
CLARKE MODE LTD
Business Address: 222B Wareham Road Wimborne United Kingdom BH21 3LN
For privacy-related questions or requests, you can contact us using the details above.
2. Information We Collect
We may collect different types of information depending on how you interact with our website.
Information You Provide Directly
When you place an order, create an account where available, contact us or submit information through our website, we may collect information such as:
Full name
Billing address
Delivery address
Email address
Telephone number
Order details
Product selections
Communication and customer service information
Information you provide when contacting us about an order, return or refund
We only request information that is reasonably necessary for the relevant purpose.
Payment Information
When you make a purchase through our website, payment transactions are processed through third-party payment service providers.
Depending on the payment method used, the relevant payment provider may collect and process payment information such as card details or other payment credentials.
We do not request that customers send complete payment card details to us by email or telephone.
Payment information is processed in accordance with the applicable payment provider’s privacy policy, security practices and terms.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically.
This may include:
IP address
Browser type and version
Device type
Operating system
General website usage information
Pages viewed
Approximate time and date of visits
Referring website or source
Technical information required to maintain website security and functionality
This information helps us operate, maintain and improve our website and understand how visitors interact with our online store.
4. Cookies
Our website may use cookies and similar technologies.
Cookies are small text files that may be stored on your device when you visit a website. They can help websites remember information, maintain essential functionality and improve the user experience.
Cookies may be used for purposes such as:
Keeping essential website functions working
Maintaining shopping basket and checkout functionality
Remembering relevant website preferences
Understanding website traffic and performance
Improving our website and services
Supporting security and fraud prevention
Where applicable, non-essential cookies will be used in accordance with applicable privacy and cookie requirements.
You can manage or restrict cookies through your browser settings and, where available, our website’s cookie preferences.
Disabling certain cookies may affect some website functionality.
5. How We Use Your Information
We may use personal information for the following purposes:
Processing and fulfilling orders
Processing payments
Arranging delivery
Providing customer service
Responding to enquiries
Processing returns and refunds
Managing customer accounts where applicable
Communicating with customers about their orders
Maintaining and improving our website
Preventing fraud and protecting website security
Keeping appropriate business and transaction records
Complying with legal and regulatory obligations
Exercising or defending our legal rights
Improving our products, services and customer experience
We will only use personal information where there is an appropriate legal basis for doing so.
6. Legal Bases for Processing
Where applicable under UK data protection law, we process personal information on one or more of the following legal bases:
Contract
We may process information where it is necessary to enter into or perform a contract with you, such as processing an order, arranging delivery or handling a return or refund.
Legal Obligation
We may process information where necessary to comply with legal, accounting, tax or other regulatory requirements.
Legitimate Interests
We may process information where necessary for our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms.
Examples may include maintaining website security, preventing fraud, improving our services and managing customer communications.
Consent
Where consent is required, we may ask for your consent before processing personal information for a particular purpose.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect processing that took place before withdrawal.
7. Sharing Personal Information
We do not sell customers’ personal information.
We may share information with trusted third parties where this is reasonably necessary to operate our business and provide our services.
These parties may include:
Payment service providers
Delivery and shipping providers
Website hosting and technical service providers
E-commerce and website service providers
IT and security service providers
Customer service providers
Professional advisers
Legal, regulatory or governmental authorities where required
Third-party service providers are expected to process personal information only as necessary to provide their relevant services and in accordance with applicable legal requirements.
8. Payment Service Providers
When you pay for an order, payment information may be transferred directly to the relevant payment service provider.
The payment provider may process information necessary to authorise and complete the transaction, detect potentially fraudulent transactions and comply with applicable financial and regulatory requirements.
The payment provider’s own privacy policy may also apply to the processing of your payment information.
Customers should review the relevant payment provider’s privacy information where appropriate.
9. International Data Transfers
Some service providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.
Where required, appropriate safeguards may include an adequacy decision, contractual safeguards or another lawful transfer mechanism.
10. Data Security
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.
Security measures may include appropriate access controls, secure website technologies and the use of reputable third-party service providers.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their own devices, accounts and login information.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time information is retained depends on factors such as:
The purpose for which the information was collected
Whether an order or customer relationship remains active
Legal, accounting or tax requirements
The need to resolve disputes
The need to establish, exercise or defend legal claims
Applicable regulatory requirements
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.
12. Your Privacy Rights
Depending on the circumstances and applicable law, you may have rights regarding your personal information.
These may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing
Request transfer of certain personal information to another service provider
Withdraw consent where processing is based on consent
These rights are subject to applicable legal conditions and exemptions.
If you would like to exercise a privacy right, please contact us using the details provided below.
13. Marketing Communications
Where we send marketing communications, we will do so in accordance with applicable law.
If you receive marketing emails from us and no longer wish to receive them, you may use the unsubscribe option included in the relevant communication where available.
You may also contact us to request that your information no longer be used for direct marketing, subject to applicable legal requirements.
Transactional communications, such as order confirmations, delivery updates and important service messages, are not considered marketing communications and may still be sent where necessary to provide our services.
14. Children’s Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly seek to collect personal information from children where doing so would be contrary to applicable law.
If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review the matter and take appropriate action.
15. Third-Party Websites
Our website may contain links to third-party websites, services or payment platforms.
We are not responsible for the privacy practices, content or security of third-party websites.
When you leave our website or interact with a third-party service, you should review that third party’s privacy policy before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.
When we make changes, the updated version will be published on this page together with a revised “Last Updated” date.
We encourage customers to review this page periodically to remain informed about how personal information is handled.
17. Contact Us
If you have questions about this Privacy Policy, would like to exercise a privacy right, or have concerns about how your personal information is handled, please contact us.
CLARKE MODE LTD
Address: 222B Wareham Road Wimborne United Kingdom BH21 3LN
We will review privacy-related enquiries and respond within the timeframe required by applicable law.
18. Complaints
If you have concerns about the way we handle your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.
You may also have the right to lodge a complaint with the UK’s data protection supervisory authority, the Information Commissioner’s Office (ICO), where applicable.
Further information about data protection and privacy rights in the United Kingdom is available from the ICO.
